Privacy Policy

At Family Urgent Care Clinic, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal and medical information in compliance with HIPAA (Health Insurance Portability and Accountability Act) and applicable laws.

1. Information We Collect

We may collect the following information from patients and website visitors:

Personal details (name, address, phone number, email)
Health and medical information provided during visits
Insurance and billing details
Information submitted through online forms or contact pages

2. How We Use Your Information

We use this information to:

Deliver quality medical care and manage patient records
Process billing and insurance claims
Schedule or confirm appointments
Communicate about treatment or services
Improve our website and patient experience

3. Information Sharing

We do not sell, rent, or trade your personal information. Your details may be shared only with:

Authorized medical staff involved in your care
Insurance providers for billing purposes
Government or regulatory agencies as required by law

4. Website Data & Cookies

Our website may use cookies to improve functionality and user experience. You can adjust your browser settings to disable cookies, but some features may not function properly.

5. Data Security

We maintain strict administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.

6. Your Rights

You have the right to access, review, or request correction of your personal and medical records. To make such requests, please contact our office.

7. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

8. Contact Information

If you have questions about this Privacy Policy or how your data is used, please contact us at:

Your trust means everything to us – and we’re committed to protecting your privacy with transparency and care.